Case studies
21 September, 2022
State government services
A business owner complained a public authority refused to review a rejected financial assistance application without giving them a chance to provide more evidence.
21 September, 2022
State government services
A person complained they received a higher-than-expected invoice after relying on unclear or incomplete information on a public authority’s website.
21 September, 2022
Local government
A resident complained their council took around six months to respond to an information request despite repeated follow-ups.
21 September, 2022
Education
An international student complained they were denied a refund after withdrawing early from a course package because the contract terms were confusing.