What we do

We help with complaints about Western Australian government services, including:

• State Government departments and agencies
• Local councils (cities, towns and shires)

This includes services like public housing, schools and TAFE, child protection, transport and justice.

We also take complaints about Charitable Trusts

We also take complaints about electricity, gas and water providers

You can complain to us if:

• the problem affects you, and
• you have already tried to fix your complaint with the agency or organisation.

Many problems are fixed by contacting them first. If you are still unhappy or do not get a reply, contact us.

What we cannot do

We cannot help with: 

• Private businesses (for example, banks, shops or trades)
• Decisions from a court or tribunal
• Parliament or Ministers
• A small number of independent agencies like the Corruption and Crime Commission and the Information Commissioner.

We also usually cannot look at complaints that are:

• Older than 12 months
• Better handled by a court or tribunal.

There can be exceptions. Please speak to us to find out if we can help.

What to include in your complaint

When you complain to us, tell us:

• What happened, with dates and times
• The names of people you spoke to and what you have already tried
• How it affected you and what you think should be done to fix it

How to submit your complaint

1. Contact the agency first. Give them a chance to fix the problem.
2. If the agency does not fix the problem, make a complaint to us.