"The role of the Ombudsman concerns the protection of people’s rights, prevention of harm, improving public services and ensuring good government," said the Ombudsman, Bevan Warner.
"We work with some of the most vulnerable members of the Western Australian community, offering practical insights to decision-makers, to improve the way government services are experienced and delivered."
Here are some of the highlights for the year:
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Protecting People's Rights
- 16,244 contacts from people with complaints and enquiries
- 775 investigations finalised
- 24% increase in complaints about public authorities
- 24% increase in energy and water investigations
- 352 remedies achieved for complainants
- 93% of allegations finalised within 3 months
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Improving Services
- 6 recommendations to improve public administration through child death and FDV fatality reviews
- 51 improvements to public administration
- 238 improvement actions by organisations covered by the Reportable Conduct Scheme
- We published a systemic review 'Western Australia's Reportable Conduct Scheme: A review of systems to protect children
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Preventing Harm
- 877 notifications of child related harm in organisations (reportable conduct) and responded to 497 enquiries from organisations
- 53 events to educate organisations covered by the Reportable Conduct Scheme
- 161 child death notifications received and 61 progressed to review
- 14 FDV fatality notifications received and 12 progressed to review
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Supporting Vulnerable Communities
- 10 community events and presentations across the metropolitan area
- 9 regional towns visited